> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oculusproxies.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IP Suspicion

> Understand why your IP might be flagged and what you can do about it.

If you’ve received a message stating that your IP is suspicious, it means our system has detected potential fraudulent or suspicious activity associated with the IP address used for your purchase. To ensure security and prevent unauthorized transactions, your purchase has been temporarily blocked.

### What can be done?

1. **Try again using a different IP address**, such as a home network or a trusted VPN, to proceed with your purchase.

2. If you see the **Verify my identity** button, please fill out the <Tooltip tip="Know Your Customer">KYC</Tooltip> form to help ensure the security of both your account and our platform.

<Frame>
  <img src="https://mintcdn.com/oculus/82pTXSmAm_I05KFL/pricing-billing/image/KYC-button.png?fit=max&auto=format&n=82pTXSmAm_I05KFL&q=85&s=68d28f95d26b6c43e03cd44eeec7767a" alt="" width="501" height="140" data-path="pricing-billing/image/KYC-button.png" />
</Frame>

3. **If this is a mistake**, please [contact us](mailto:support@oculusproxies.com) with details about the issue, and we’ll manually review your case.

Our priority is to protect both our users and our platform from fraudulent activities. If you need assistance, don’t hesitate to reach out!