> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oculusproxies.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Oculus Proxies Support Chatbot

> Get Answers Fast with the Oculus Proxies ChatBot.

## What is the ChatBot?

The Oculus Proxies ChatBot is an automated support tool accessible from your dashboard. It is designed to help you quickly find information or connect with a human agent regarding your Oculus Proxies account, proxies, billing, or any other services.

## How to Use the ChatBot

The chatbot conversation flow typically begins with selecting a general topic and then moving to a specific query.

<Steps>
  <Step title="Start the Conversation">
    Click the support/help button (**`?`** icon) on your dashboard to start the conversation.

    <Frame>
      <img src="https://mintcdn.com/oculus/l8HrhTocia-xAjlo/pricing-billing/image/chatbot1.png?fit=max&auto=format&n=l8HrhTocia-xAjlo&q=85&s=871e476afd7bc69ab7f50db75d286eed" alt="" width="1091" height="547" data-path="pricing-billing/image/chatbot1.png" />
    </Frame>

    The bot will greet you and present initial topic choices: **Billing**, **Proxy Issues**, **Account**, **General Help**, **Bulk purchase**, and **Other** (if none describe your topic).

    <Frame>
      <img src="https://mintcdn.com/oculus/l8HrhTocia-xAjlo/pricing-billing/image/chatbot2.png?fit=max&auto=format&n=l8HrhTocia-xAjlo&q=85&s=d2b2a762e8e29eb2e1306181504cd7af" alt="" width="978" height="606" data-path="pricing-billing/image/chatbot2.png" />
    </Frame>
  </Step>

  <Step title="Refining the Topic">
    Selecting an initial topic, like **General Help**, will prompt you with further subtopic choices: **How to use proxies**, **Pricing**, **Proxy setup help and how to generate**, **Other**, and **← Back** if you need to choose a different main category.

    <Frame>
      <img src="https://mintcdn.com/oculus/l8HrhTocia-xAjlo/pricing-billing/image/chatbot3.png?fit=max&auto=format&n=l8HrhTocia-xAjlo&q=85&s=2d3ef9f7d326d38c1b6df2ea96bb0fa6" alt="" width="374" height="238" data-path="pricing-billing/image/chatbot3.png" />
    </Frame>
  </Step>

  <Step title="Asking a Specific Question">
    If none of the default options cover your query, you can select **Other**.

    1. Select **Other** from the topic list.
    2. The bot will prompt you to describe your specific issue in a message.
    3. Type your question (e.g., **How do i find my username and password?**).

    <Frame>
      <img src="https://mintcdn.com/oculus/l8HrhTocia-xAjlo/pricing-billing/image/chatbot4.png?fit=max&auto=format&n=l8HrhTocia-xAjlo&q=85&s=c549a64a6fb1aa70962876ff7a95f6c9" alt="" width="377" height="374" data-path="pricing-billing/image/chatbot4.png" />
    </Frame>
  </Step>

  <Step title="Getting an Automated Answer">
    The bot will answer your question with specific instructions.
    **Example Answer (Finding Credentials):**
    Your username and password are located in your Oculus Dashboard. Here's how to find them:

    * Log into your Oculus Dashboard at the main website.
    * Navigate to your active plan - look for "Active Plans" or similar section.
    * Click on your proxy plan to view details.
    * Find the credentials section - your username and password will be displayed there.

    <Frame>
      <img src="https://mintcdn.com/oculus/l8HrhTocia-xAjlo/pricing-billing/image/chatbot5.png?fit=max&auto=format&n=l8HrhTocia-xAjlo&q=85&s=78584dfb502dccef6bb25cc890207792" alt="" width="373" height="398" data-path="pricing-billing/image/chatbot5.png" />
    </Frame>
  </Step>

  <Step title="Connecting with a Human Agent">
    If the bot cannot resolve your issue, or if you require personalized support for complex setup, it will offer to connect you to a human support agent.
    If asked, "Would you like to create a support ticket?", you may consent by pressing the **Create Support Ticket** button.

    <Frame>
      <img src="https://mintcdn.com/oculus/l8HrhTocia-xAjlo/pricing-billing/image/chatbot6.png?fit=max&auto=format&n=l8HrhTocia-xAjlo&q=85&s=8b9fb1bc43c2fb36910ff8deb80e8ad1" alt="" width="383" height="400" data-path="pricing-billing/image/chatbot6.png" />
    </Frame>
  </Step>
</Steps>

<Check>Your feedback is important to us! If our assistance was helpful, please consider leaving a positive rating inside the chatbot and sharing your experience on Trustpilot.</Check>